I think Uber’s past is well known and don’t generally revisit the issue unless significant new transgressions are uncovered. Plenty of small transgressions are still emerging, but let’s move on. But then, this description today of Uber founder and former CEO Travis Kalanick’s response to the release of videotaped verbal abuse of an Uber driver:
As the clip ended, the three stood in stunned silence. Kalanick seemed to understand that his behavior required some form of contrition. According to a person who was there, he literally got down on his hands and knees and began squirming on the floor. “This is bad,” he muttered. “I’m terrible.”
Then, contrition period over, he got up, called a board member, demanded a new PR strategy, and embarked on a yearlong starring role as the villain who gets his comeuppance in the most gripping startup drama since the dot-com bubble.
What follows is entertaining and alarming. Rather than engage in schadenfreude, we need to learn from this story. Uber’s ability to raise billions in funding was driven by the Ultimate Jerk. Can that be a sign of healthy investing practices?