This is a good step. It shows a humility that Uber lacked as it plowed up the taxi industry. Khosrowshahi is demontrating Uber has humanity.
Uber and “Black Cab” drivers on ban decisionUber’s new CEO issued an apology to Londoners on Monday just days after city officials said they would not renew the company’s license.”While Uber has revolutionized the way people move in cities around the world, it’s equally true that we’ve got things wrong along the way,” Dara Khosrowshahi wrote in a letter first published in London newspaper The Evening Standard. “On behalf of everyone at Uber globally, I apologize for the mistakes we’ve made.”