Finally, Uber remembers the workers are pissed off, too.
This time, the company is focusing on its driver support system — which the company concedes was built to get bigger, not efficiently respond to drivers’ issues. To rectify that, Uber has overhauled the more than 100 policies the company’s support agents use to respond to driver concerns and is rolling out a number of new driver support features.
Source: Uber is overhauling its driver support systems in a bid to decrease turnover – Recode