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Facebook Inc’s Chatbots Hit a 70% Failure Rate — The Motley Fool

Bots, a key enabling feature of the next generation of services, may not be ready for prime time. Facebook’s tools seem to be failing at rates far higher than necessary to win consumer confidence. Facebook (NASDAQ:FB) is reportedly scaling back its chatbot efforts on Messenger after the programs failed to fulfill 70% of users’ requests. […]

Bots, a key enabling feature of the next generation of services, may not be ready for prime time. Facebook’s tools seem to be failing at rates far higher than necessary to win consumer confidence.

Facebook (NASDAQ:FB) is reportedly scaling back its chatbot efforts on Messenger after the programs failed to fulfill 70% of users’ requests. The Information reports that those requests couldn’t be handled without human agents, and bots built by outside developers “had issues” because the “technology to understand human requests wasn’t developed enough.”

Source: Facebook Inc’s Chatbots Hit a 70% Failure Rate — The Motley Fool

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