Customer service is being increasingly moved out to the gig economy. It’s not working well with broken systems and poorly trained contractors the norm.
Source: Customer service via the gig economy is a hot mess. Here’s how and why.
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Customer service via the gig economy is a hot mess. Here’s how and why.
Customer service is being increasingly moved out to the gig economy. It’s not working well with broken systems and poorly trained contractors the norm. Source: Customer service via the gig economy is a hot mess. Here’s how and why.