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In Support Of The (Best) On-Demand Marketplace | PYMNTS.com

In the latest discussion of just what makes a great online marketplace, Michael Ting, Hyperwallet’s senior vice president of digital markets, weighed in on the need for services in a well-constructed marketplace. Specifically, Ting highlighted the need for what he and Karen Webster agreed remains a “critical component” of a marketplace: integrated support. Support mechanisms […]

In the latest discussion of just what makes a great online marketplace, Michael Ting, Hyperwallet’s senior vice president of digital markets, weighed in on the need for services in a well-constructed marketplace. Specifically, Ting highlighted the need for what he and Karen Webster agreed remains a “critical component” of a marketplace: integrated support. Support mechanisms that can assist contract workers (or gig workers, as they may be colloquially known) when they encounter problems with technology or have trouble getting paid in a timely manner are among those platform components that often don’t get the attention they deserve. Typically, it’s not until a marketplace desperately needs a support mechanism that it realizes its absence.

Source: In Support Of The (Best) On-Demand Marketplace | PYMNTS.com

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