Driver retention is the new priority for on-demand mobility companies, until the autonomous autos appear, which is going to take longer than the industry admits.
Lyft on Tuesday is opening Lyft Hub, its first in-person support center for driver-partners. Imagined as a sort of anti-DMV where numbers are replaced with names, the ride-hailing startup’s 1099 workers can meet in-person with Lyft associates on issues of onboarding and troubleshooting, as well as take advantage of planned perks not related to driving for the company.
Source: Lyft’s New Driver Hub Brings Personal Touch to On-Demand Work Force | Inc.com