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Uber Driver Training Is Now a Cottage Industry (like Trump University, too)

In San Francisco, Washington, D.C., Los Angeles, and a handful of other cities, a company called 7×7 Executive hosts sessions for low-rated Uber drivers.It promises “techniques designed to enhance customer service skills” and “detailed reviews of local neighborhoods and key routes,” purporting to boost drivers’ performances. According to Uber’s company protocol, drivers whose ratings fall […]

In San Francisco, Washington, D.C., Los Angeles, and a handful of other cities, a company called 7×7 Executive hosts sessions for low-rated Uber drivers.It promises “techniques designed to enhance customer service skills” and “detailed reviews of local neighborhoods and key routes,” purporting to boost drivers’ performances.

According to Uber’s company protocol, drivers whose ratings fall below 4.6 are deactivated and must attend these sessions, where available, in order to reclaim their jobs. At a glance, the policy seems fair; underperforming drivers should take measures to improve. Yet two fundamental problems lurk: drivers must pay $40 to upwards of $65 out of pocket to attend them, and drivers are scarcely given any training in the first place, rendering the sessions mere reactionary Band-Aids.

Source: Uber Driver Training Is Now a Cottage Industry | Motherboard

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