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Grubhub delivers a new feature: detailed restaurant ratings – Chicago Tribune

The new system, launched Monday, will factor in specific feedback on order accuracy, food quality and accuracy of delivery time, said Sudev Balakrishnan, Grubhub’s senior vice president of product. Grubhub’s existing star ratings will still be available. The Chicago-based meal ordering and delivery platform is hoping the detailed reviews will help diners make ordering decisions […]

The new system, launched Monday, will factor in specific feedback on order accuracy, food quality and accuracy of delivery time, said Sudev Balakrishnan, Grubhub’s senior vice president of product. Grubhub’s existing star ratings will still be available.

The Chicago-based meal ordering and delivery platform is hoping the detailed reviews will help diners make ordering decisions based on factors they care most about, Balakrishnan said.

In turn, Grubhub (NYSE: GRUB) expects the new system to help restaurant owners better understand what influences their rating.

Source: Grubhub delivers a new feature: detailed restaurant ratings – Chicago Tribune

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