How Did We Stoop So Low?
Both of these so-called “solutions” happened during a time when little was done to fundamentally make the underlying software, which runs the IT operations backbone, a better solution.
By “better” I don’t mean incremental code improvements. I mean becoming fundamentally better at delivering actionable information that enables an IT operations team to get better every day at improving business outcomes for the enterprise.
Source: Stop Settling for IT Mediocrity – & Manage Beyond ‘Meh’