before the industry can cater to what the customer wants, it needs to determine just what that is, according to Anthem’s David Poole, speaking at the conference for America’s Health Insurance Plans Wednesday. Source: Consumer-driven healthcare: ‘We are them; they are us’
before the industry can cater to what the customer wants, it needs to determine just what that is, according to Anthem’s David Poole, speaking at the conference for America’s Health Insurance Plans Wednesday.
Source: Consumer-driven healthcare: ‘We are them; they are us’
One reply on “Consumer-driven healthcare: ‘We are them; they are us’”
[…] Mitch’s Take: This is a high-end healthcare play, but representative of how industries are recognizing and responding to the customer empowered by technology and transparency. Another example here. […]