Mitch says: A classic case of putting internal metrics ahead of customer convenience and experience. When banks mandated the use of chip-enhanced credit cards businesses worried about the expense of switching over and customers used to swiping their cards at the checkout. Source: New credit cards creating complaints at checkout – The Boston Globe
Mitch says: A classic case of putting internal metrics ahead of customer convenience and experience.
When banks mandated the use of chip-enhanced credit cards businesses worried about the expense of switching over and customers used to swiping their cards at the checkout.
Source: New credit cards creating complaints at checkout – The Boston Globe
