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New credit cards creating complaints at checkout – The Boston Globe

Mitch says: A classic case of putting internal metrics ahead of customer convenience and experience. When banks mandated the use of chip-enhanced credit cards businesses worried about the expense of switching over and customers used to swiping their cards at the checkout. Source: New credit cards creating complaints at checkout – The Boston Globe

Mitch says: A classic case of putting internal metrics ahead of customer convenience and experience.

When banks mandated the use of chip-enhanced credit cards businesses worried about the expense of switching over and customers used to swiping their cards at the checkout.

Source: New credit cards creating complaints at checkout – The Boston Globe

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