Accessibility, which is a requirement in software design, is far more expensive in physical business. Uber and other transportation companies in New York City face significant costs to catch up to legal requirements to provide wheel-chair access and other accommodations for riders. Arguing over the numbers of rides that require accessible vehicles misses the point: Accessibility is necessary and useful, and each rider who can’t access a service because of physical limitations has a story of their own that outweighs cost-savings arguments from Uber and others.
Under a requirement proposed earlier this year, Uber would be one of many companies operating out of the city who will be required to keep a chunk of its vehicles handicap accessible. Now it’s reported that Uber is firing back at the proposed numbers.