The augmented business: Nuance, expertise without hubris, emotionally and sustainably productive customer experience are the products of machine-learning strategies. Give your people the edge by putting a world of knowledge behind their personal judgment. From Harvard Business Review:
Capability with machine learning is what distinguishes a good platform from a bad one. Platform companies exist on a continuum of curation. On one end are “wild west” companies that merely aggregate everything served up by the network, or using simple rules like up-voting to elevate content. These systems put a great deal of responsibility on their users to identify the content that they want. Unfortunately, they are too basic to deal with varied users and use cases, and they are also easily manipulated.