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Uber product lead Daniel Graf explains Uber’s shifted approach to building tech | TechCrunch

Customer-focus, not bro-focus, will be an important part of Uber’s turnaround, if Travis Kalanick lets that happen. “We can’t do anything in a silo anymore — it has to be super-collaborative. And this is a very conscious change,” Graf explained. “We did our strategic planning for the second half of this year, and customer obsession […]

Customer-focus, not bro-focus, will be an important part of Uber’s turnaround, if Travis Kalanick lets that happen.

“We can’t do anything in a silo anymore — it has to be super-collaborative. And this is a very conscious change,” Graf explained. “We did our strategic planning for the second half of this year, and customer obsession was our key theme, and customer obsession means you don’t develop for your team, you develop for your customer, and that means the rider, the driver, the eater; you do what’s right for them, and that means there are several people who chime in for this.”

Source: Uber product lead Daniel Graf explains Uber’s shifted approach to building tech | TechCrunch

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